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Frequently Asked Questions

General Questions

Why can't I find certain CGE games and promos?

We are gradually adding more games and promos over time. However, some of the older games are currently out of print or, like Shipyard or 20th Century, discontinued and we are not planning to add them.

Will you offer games in languages other than English?

Most likely not. We have language partners in respective countries who offer our games in other languages. If you want our game in a language other than English, please contact them directly. You will find the list of our partners here.

How can I file a complaint? What if I want to return the goods or if I've never received the goods?

If you have any trouble with your purchase, please contact us at shop@czechgames.com to see how to proceed.

Shipping & Delivery

Do you only ship from the Czech Republic?

Currently, yes, but we are working on a way to ship from within the USA in the future, too.

Why don't you ship to my region?

We are adding more regions as we go. If you don't see your region among the shipping destinations, feel free to contact us at shop@czechgames.com so we can check the possibilities.

How much will I pay for shipping?

We use DPD and DHL Express services for delivery. Regarding shipping fees, see the table below:

Region	Envelope with Promos	Box Full of Games	Express Surcharge
EU/NI	€9,95	€14,95	+ €10
UK/CH/LI/NO	€19,95	€29,95	included in cost
RS/US/AU/NZ/KO/MY	€29,95	€39,95	included in cost
IL/BO/PE	€34,95	€44,95	included in cost
TR/VN	€49,95*	€59,95*	included in cost

* Please note, that these shipping prices already include any additional VAT and/or DUTY charges based on the country of destination.

When can I expect my package to arrive?

Processing in our warehouse takes approx. 24 hrs. As soon as the package starts its journey, you'll receive a tracking information. Usual delivery time to your destination is listed in the table below:

Region	Standard Shipping	Express Shipping
EU/NI	1–5 days	1–2 days
UK/CH/LI/NO	—	1–2 days
RS/US/AU/NZ/KO/MY	—	2–4 days
IL/BO/PE	—	2–4 days
TR/VN	—	2–4 days

The game arrived, but the box is damaged. What should I do?

Please contact us at shop@czechgames.com to discuss how to proceed. The solution will depend on whether it's manufacturing mistake or if the damage was caused during the transport.

The game arrived, but some components inside the box are damaged and/or missing.
What are the next steps?

Manufacuring mistakes happen, but we want all our customers to have complete games in a good condition. Please, reach out to us via replacement request form here.

Payment methods

What are the possible payment methods?

Currently, we accept the following payment methods: Visa, Mastercard, Apple Pay, and Google Pay.

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